What a legitimate visit looks like
- The technician gives a business name that matches the one you called.
- They show photo ID and explain the plan.
- They confirm the price before starting.
What to ask
- Which company sent you?
- What is the service-call charge?
- What will you do to open the lock?
- Can the lock be saved?
If something feels wrong
- You can decline the work; ask about any trip charge that was agreed by phone.
- Do not sign a blank form.
- Take a photo of the vehicle and the ID.
Before they arrive
Ask for the company name, the technician's first name and a description of the vehicle. Ask for the price range and check it matches what you were told when you booked. A legitimate company will not mind confirming these details by text.
At the door
The technician should introduce themselves by the company name you called, show photo ID and ask for proof that you are allowed to have the lock opened. They should explain the method, confirm the price and only then start. Be careful if they arrive in an unmarked vehicle, refuse to show ID or insist on drilling a lock that looks openable.
What you can do
You can decline the job before any work starts. If a call-out fee was agreed, pay only that. Keep the paperwork and, if you feel you were misled, contact the company and your card issuer. Our quote checklist helps you spot problems earlier.
Need a locksmith? See our emergency locksmith and pricing and process pages.