Straight answers
The questions people ask before they book a locksmith.
Do you charge a service-call fee?
We confirm any service-call charge, mileage and the likely range for the job before a technician is sent. The final price depends on the lock, the time of day and any parts.
Will you damage my door?
We aim to use the least damaging method for the lock. If a lock is damaged, worn or unusual, we explain the options first.
What ID do I need?
ID showing the address, or a lease or utility bill, or written confirmation from a landlord or property manager. For a vehicle, the registration and photo ID.
Can you open a car?
For many vehicles, yes. Tell us the year, make and model. If a child or pet is inside, call 911 first.
Do you serve Hamilton or the west GTA?
Our dispatch office is in Scarborough and our focus is Scarborough, Toronto, Markham, North York, Richmond Hill and Durham Region. For other areas, ask; we will say honestly whether we can help.
Can I get a quote before you come?
Yes. Describe the lock and door, and send a photo if you can. We give a range and explain what could change it.
Do you accept walk-ins?
Yes. The Scarborough office at Unit 29, 5310 Finch Ave E welcomes walk-ins from 7 AM to 11 PM every day. Ordinary house-key copying is available for walk-in customers.
Do you provide an itemized invoice?
Yes. Each job ends with an itemized invoice.
What hours are you open?
We are open from 7 AM to 11 PM every day, including weekends and holidays. Calls that come in outside those hours are answered the next morning.
Which areas do you serve?
Scarborough first, then North York, East Toronto, Markham, Richmond Hill, Pickering, Ajax, Whitby, Oshawa and the rest of the GTA. Arrival times are shortest close to Scarborough.
Can you open a condo suite for me?
Yes, once we confirm that you live in the suite or own it. Tell the concierge we are coming, because some buildings need a fob or an escort for the elevator.
Do you rekey or replace locks?
Both. Rekeying changes the inside of a lock so old keys stop working, which suits locks in good condition. Replacement suits worn or damaged hardware. We explain which fits your door and give the price first.
Are you fully insured?
Yes. iGuard Locksmith and Security Solutions is fully insured, and the locksmith contractors who perform the work carry business insurance.