Clarity is part of the service
The exact price depends on the lock, access, time and parts. The way we reach that number should never be a mystery.
Before we send anyone
- We ask about the lock, the door and the location.
- We give a range and explain what could change it.
- We confirm any service-call charge and mileage.
What can change the price
- Time of day and distance
- The lock type and whether it is damaged
- Parts, a new lock or extra keys
- Whether a rekey is added because keys are lost
At the door
- The technician shows identification and business name.
- We confirm the price before work starts.
- We explain the method and whether the lock can be saved.
Reading a price range
A range such as “between the service call and a replacement lock” reflects what we cannot know until we see the lock. Once the technician has looked, the range narrows to a number you approve. If the job turns out simpler, the price should fall; if it is more complicated, the change is explained first. You can stop at any point before work starts and pay only what was agreed for the visit.
After the work
- An itemized invoice
- A test of every lock and key
- Care notes and any follow-up terms in writing
See our quote checklist and what a service-call fee covers.